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Improving the Handling of Calls for Service

Since at least the 1930s law enforcement’s standard method for handling calls for service has been a linear method in which an informant calls a dispatcher who then listens to the informant and makes a decision on the nature of the call and who best to handle it before assigning it to a deployed patrol unit who then drives to the location verifies the information and takes appropriate action.

 Given the ubiquitous nature and advanced capabilities of modern smart phones, portable computers, WiFi, video capture and transmission and the like, how could the law enforcement community exploit these technologies and increase the effectiveness and efficiency for calls for service?

Sid Heal


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